REFUND POLICY

30-Day Money-Back Guarantee:

• We stand by our products with a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund.

• To be eligible for a return, items must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging.

Return Process:

• To initiate a return, please contact our customer service team at Support@flatironfungi.com

• Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

International Returns:

• International customers are responsible for return shipping costs.

• We recommend sending returns via a tracked shipping service as we cannot guarantee that we will receive your returned item.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at Support@flatironfungi.com.